| PROFESSIONAL EXPERIENCE
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February 2007 - Present
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VMWARE, INC. - Austin, TX
Systems Engineer
Technical sales support for inside sales representatives and field systems engineers.
Perform presentations and live demonstrations of entire enterprise product line for small to enterprise businesses as well as user groups.
Serve as designated Subject Matter Expert in the area of Business Continuity/Disaster Recovery, covering backup and DR products such as Site Recovery Manager (SRM) and VMware Data Recovery (VDR). Also covered the backup APIs of VMware Consolidated Backup (VCB) and vSphere APIs for Data Protection (VADP).
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April 2005 - February 2007
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EMC INSIGNIA - Walnut Creek, CA
Systems Engineer
Acted as technical sales representative/sales engineer for company's line of Small to Medium-size Business (SMB) software and hardware products: CLARiiON AX100 and AX150, Retrospect, RepliStor, VisualSRM SMB, eRoom SMB, and Storage Administrator for Exchange. Assisted inside and outside sales team with technical issues. Also performed some professional services for products.
Wrote competitive analyses for use by technical and non-technical sales people, as well as partners. Created and gave presentations from a technical and sales perspective on products, including basic concepts to help understand the depth of the product line.
Set up and maintained local demo lab, as well as a portable demo lab to ship from partner to partner. The labs contained the software and hardware needed to demonstrate all of the company's products, including all of the operating systems supported.
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| January 2004 - April 2005
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ELECTRONIC DATA SYSTEMS (EDS) - San Francisco, CA
Field Engineer
Lead support engineer for San Francisco site of Travelocity. Using EDS' trouble ticketing system, solved users' technical issues, while rigorously maintaining the service level agreement in place with Travelocity's parent company, Sabre. Also performed installs, moves, adds and changes with same attention to the SLA.
Lead technical contact for projects integrating the Travelocity site further into the Sabre network as a whole.
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| August 2000 - December 2003
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TRAVELOCITY - San Francisco, CA
Senior Macintosh Systems Administrator
MIS site manager for San Francisco office. Supervised 3 person IT team and set policy for setup of Windows 2000 servers and workstations, including local File, Print, DNS, DHCP, WINS, IAS, VPN and Squid proxy services. Also managed help desk and support operations.
Sole Macintosh desktop and server support representative for entire company. Dedicated desktop and server support representative for 35 node Multimedia team, covering Mac, Windows and UNIX. Set up and maintain Network Appliance 840, AppleShare IP 6.3, OS X Server 10.1, Windows 2000, FileMaker Pro 5.0, Extensis Portfolio 6 and Quantum SNAP! servers. Also in charge of hardware and software budgeting and purchasing for entire Product Marketing team.
Planned, implemented and supervised move of server equipment and data for 200 user San Francisco office. Made sure that all San Francisco user-shared resources were up and running within two days. Assisted network administrators in inventory and planning of network hardware. Quoted and implemented rewiring of server room patch panels for Cat 5e in new location.
Planned, implemented and supervised migration of all servers in San Francisco office from multiple NT 4.0 and NetWare domains into one integrated Windows 2000 domain. Divided serving services and workload between multiple Windows 2000 boxes, including file, printing, terminal and SFM services.
System Administrator in charge of desktop and server backup for San Francisco office. Reorganized Retrospect Server 5.6 backups for more efficient tape, network and CPU usage. Trained MIS members in daily tasks to relieve workload. Devised and implemented disaster recovery plan. Created online HTML documentation of process for the San Francisco MIS team.
System Administrator in charge of Norton AntiVirus Corporate Edition 7.6 deployment and administration. Researched pricing, created volume licensing quote and ran installs for San Francisco office. Supervised enterprise-wide deployment in Dallas, Rancho Cordova, San Antonio and Virginia offices, as well as on the central Exchange 2000 servers. Created online HTML documentation for the antivirus administrators at each location.
Served as technical liaison for Multimedia and Tech/Product Development departments. Acted as advocate for Multimedia projects and aid in communication between departments.
Security Officer
San Francisco representative of company security team. Created policies for Antivirus and LAN/Workstation security. Responsible for proper implementation for those and other corporate security policies created by the team. Responded to computer security breaches as required.
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| October 1999 - July 2000
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SELF EMPLOYED - San Francisco, CA
Provided IT, training and technical support for Macintosh and Windows 9x/NT on both the desktop and server level.
Designed and implemented small- to medium-scale FileMaker Pro and HTML sites for various types of clients and solutions.
Provided conference networking for conventions worldwide, setting up temporary Cat 5 and 802.11 wireless Ethernet networks, as well as ISDN, xDSL and T1 internet connections. Also troubleshot any computer and audio-visual issues that developed for attendees and presenters.
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| October 1997 - October 1999
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RED HERRING COMMUNICATIONS - San Francisco, CA
Network Administrator
Part of three-person team doing end-user technical support for 125 node LAN and WAN, extending to New York. Administered and troubleshot file, printing and internet services on both NT Server 4.0 and AppleShare IP 6.3. Administered POP/IMAP e-mail, LDAP and web services on Netscape SuiteSpot for Solaris. Administered and maintained Ascend remote access server. Administered and maintained phone and voice mail system running OCTEL under OS/2. Aided in company expansion into additional building spaces.
Designed and implemented a full Tech Support Call Tracking and Scheduling database using existing e-mail system. Initiated company policy and procedure for company use of system.
Worked as onsite tech for all Red Herring Events, setting up temporary Cat 5 Ethernet networks and ISDN internet connections for various conferences run by Red Herring internationally. Also troubleshot any computer and audio-visual issues that developed for attendees.
Wrote monthly DVD reviews. Samples can be seen at http://www.lobstershell.com/writing.html
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| November 1996 - August 1997
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INTERIM SEARCH SOLUTIONS/JUNTUNEN, INC. - San Francisco, CA
IS Manager
Sole internal computer manager for 125+ person Mac-based executive search firm. Oversaw all Macs on WAN (T1 and Frame Relay) covering SF, San Jose, Bellevue, Washington and Durham, North Carolina. Ran training sessions and coordinated specialized and extra work with outside contractors. Upgraded and maintained QuickMail, AppleShare, NT Server 4.0 and FileMaker servers on all sites.
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| November 1994 - November 1996
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MANN CONSULTING - San Francisco, CA
Associate Consultant
Troubleshot, upgraded and installed Macintosh computer systems, LANs and WANs for up to 200+ person companies, specializing in advertising and graphic design firms. Designed FileMaker Pro databases for use in businesses ranging from meeting management agencies to Hollywood film studios.
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